Mail Bet Privacy Policy

Mail bet operates as an online betting and casino platform serving players in Bangladesh. To provide our services — including account management, sports betting, casino games, payment processing, and customer support — we need to collect and process certain personal information about you.

This Privacy Policy is designed to be transparent about what data mail bet collects and why. We believe you have the right to know exactly how your information is being used, and we have written this policy in plain language so that every mail bet player can understand it without needing a legal background.

Mail bet collects the following categories of personal data from players:

Mail bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

Mail bet collects your personal data through the following means:

• Direct interactions — when you register an account, make a deposit, place a bet, contact support, or update your profile on mail bet.
• Automated technologies — when you use the mail bet website or app, we automatically collect technical and usage data via cookies, log files, and similar tracking technologies.
• Third-party sources — identity verification providers and payment processors may share data with mail bet as part of the verification and transaction process.
• Publicly available sources — in some cases, mail bet may verify information against publicly available records to confirm your identity.

Mail bet uses your personal data for the following purposes:

• To create and manage your mail bet account, including verifying your identity and age.
• To process deposits, withdrawals, and all financial transactions on the platform.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, and other illegal activity on mail bet.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you account-related communications such as transaction confirmations and security alerts.
• To send you promotional communications about mail bet offers and bonuses — only if you have opted in to receive them.
• To monitor and enforce responsible gaming limits and self-exclusion requests.
• To analyse platform usage and improve the mail bet user experience.
• To resolve disputes and enforce our Terms and Conditions.

Mail bet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a legitimate legal basis to do so.

Mail bet does not sell your personal data. We may share your data with the following categories of third parties only where necessary and only to the extent required:

• Payment processors — bKash, Nagad, Rocket, and banking partners require certain data to process your transactions securely.
• Identity verification providers — third-party KYC (Know Your Customer) services that help mail bet verify your identity and age.
• IT and platform service providers — companies that provide hosting, security, analytics, and technical infrastructure for the mail bet platform.
• Regulatory and law enforcement authorities — mail bet is legally required to share data with relevant authorities when requested under applicable law, including AML investigations.
• Game providers — third-party casino and game providers integrated into the mail bet platform may receive limited technical data necessary to deliver the game experience.

All third parties that process data on behalf of mail bet are required to handle your data securely and in accordance with applicable data protection standards. Mail bet does not permit third parties to use your data for their own marketing purposes.

Mail bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit the mail bet website.

The types of cookies mail bet uses include:

• Essential cookies — required for the mail bet platform to function. These cannot be disabled. They include session management, login authentication, and security tokens.
• Functional cookies — remember your preferences such as language settings and display options to improve your experience on mail bet.
• Analytics cookies — help mail bet understand how players navigate the platform so we can improve usability and performance. Data collected is aggregated and anonymised.
• Marketing cookies — used to deliver relevant promotions and offers to you based on your activity on mail bet. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the mail bet platform and may prevent you from logging in or placing bets.

Mail bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account and identity data — retained for a minimum of 5 years after account closure to comply with AML and regulatory requirements.
• Transaction and financial data — retained for a minimum of 5 years from the date of each transaction.
• Communications data — support chat logs and emails are retained for 2 years from the date of the interaction.
• Technical and usage data — retained for up to 12 months from collection, after which it is anonymised or deleted.

When your data is no longer required for the purposes for which it was collected, mail bet will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, the data will be isolated and protected until deletion is feasible.

Mail bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mail bet platform.
• Encrypted storage of sensitive data including passwords and financial information.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the mail bet platform.
• Two-factor authentication options available to all mail bet account holders.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While mail bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your mail bet login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

As a mail bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific request.

• Right to access — you can request a copy of the personal data mail bet holds about you at any time.
• Right to rectification — if any of your personal data held by mail bet is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure — in certain circumstances, you can request that mail bet delete your personal data. Note that we may be required to retain some data for legal and regulatory reasons even after account closure.
• Right to restrict processing — you can ask mail bet to limit how we use your data in certain situations, for example while a dispute is being resolved.
• Right to data portability — you can request that mail bet provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object — you can object to mail bet processing your data for direct marketing purposes at any time. You can also opt out of marketing emails by clicking the unsubscribe link in any promotional email from mail bet.
• Right to withdraw consent — where mail bet processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Mail bet will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

The mail bet platform is strictly for adults aged 18 and over. Mail bet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on mail bet or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a notification, mail bet will promptly investigate and, if confirmed, delete the minor's account and all associated personal data. Mail bet uses age verification checks during registration to prevent minors from accessing the platform.

Mail bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your data, mail bet will notify registered players via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how mail bet is protecting your information. Your continued use of the mail bet platform after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or how mail bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

For data rights requests, please include your registered email address and a clear description of your request. Mail bet will acknowledge your request within 48 hours and provide a full response within 30 days.